Terms and conditions


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Rental is arranged by us in the name of and on behalf of the owner of the property. All properties are furnished and equipped. Individual facilities are detailed in the brochure/web descriptions for each property.

Price Terms & Conditions

Prices quoted are per property for one week running from Saturday to Saturday. Please advise us if you would like to arrive on a different day of the week, or stay for less than 7 days or for more than one week but less than two weeks and we will advise which properties we can offer you together with prices.

Properties with swimming pool

Swimming pools are normally open from mid May to mid September, however some of our properties pools have a longer opening period. Please contact us for details.

Please check the property's web price panel for full details of weekly rental prices. Prices normally* include the cost of electricity cooking gas, water and linen. (*In some cases the cost of electricity, gas or linen is payable locally directly to the owner according to consumption, please see individual property descriptions for details).

Linen supplied includes bed linen, bathroom towels and kitchen towel. Linen is provided weekly except where otherwise stated in the property description. Please note towels for swimming, and cot linen are not supplied.

Prices do not normally include heating which is to be paid for directly to the owner at the end of your stay. Heating is not usually needed from the beginning of May until the end of October. Air conditioning where available is also normally payable locally (In some cases it is included, please see individual property description for details). All properties are fully furnished and equipped and all have use of an iron. If a property has a washing machine it is noted in the description; some owners make a small charge for use of washing machine.

The number of persons that can stay in a property is indicated in the web description and facts section of the property. Some properties can accommodate extra persons (e.g by having an extra bed to sleep three rather than two persons in a bedroom, or by a settee converting to a bed, or by opening an extra bedroom) and where this is possible it is indicated in the web description of the property. Most properties charge for an extra person: the charge is indicated in the property's web price list and is to be paid in euro cash directly to the owner on arrival.

In addition to the number of persons indicated for the property you may bring free of charge a baby of no more than two years of age. If you require a cot please advise us and we will confirm whether or not the owner is able to supply you with one. Please note that you must bring with you your own linen for the cot.

Payment terms

25% of the rental cost on booking and the balance of 75% to be received by us two months before the beginning of the rental period. Payment can be made by credit card (Visa or Mastercard) or by bank transfer (bank transfer coordinates are detailed on our rental agreement). It is important that payments are authorized/paid by the due dates shown on the rental agreement. If we do not receive payment by a maximum of the day after the date indicated on your rental agreement, the property owners/La Bella Toscana reserve the right to consider the booking incomplete and therefore they/we are free to re rent the property of their/our own accord. In this case the relative cancellation charges will be applied.

Cancellation terms

Cancellation takes effect only when written notification is received by La Bella Toscana or its Freelance Agent from the person who signed the rental agreement. Cancellation notification must be made by recorded delivery and applies from the date we receive the notification. For cancellation until 90 days prior to the arrival date loss of 15%. (Calculated as 25% of total rental price less 10% which will be considered a goodwill amount transferable to a future booking with La Bella Toscana). From 89 days to 60 days loss of 20% (Calculated as 25% of total rental price less 5% which will be considered a goodwill amount transferable to a future booking with La Bella Toscana). From 59 days to 30 days loss of 40% (Calculated as 50% of total rental price less 10% which will be considered a goodwill amount transferable to a future booking with La Bella Toscana). From 29 to 15 days loss of 65% (Calculated as 80% of total rental price less 15% which will be considered a goodwill amount transferable to a future booking with La Bella Toscana), from 14 days to non arrival loss of 85% (calculated as 100% less 15% which will be considered a goodwill amount transferable to a future booking with La Bella Toscana).
Note: Future stays should fall within 2 years from the date of cancellation We strongly recommend that clients take out appropriate travel insurance in order to be covered for cancellation.

Cautionary deposit

A cautionary deposit and local admin fee, as detailed in the property's web price list and in the travel and arrival documentation supplied to you when you have completed payment of the rental, are to be paid for at the property on arrival directly to the owner or the owner's representative in Euro cash. The cautionary deposit will be returned to you on departure, assuming there are no breakages. The local administration fee is non refundable. Any extra costs (such as heating, air conditioning and any extra services) should be paid locally directly to the owner or the owner's representative on departure.

La Bella Toscana office in Italy

Our office is open for you to visit or telephone us weekdays from Monday to Friday.

Arrival in Italy

When we have received full payment for the rental of the property we will supply you with detailed travel and arrival instructions including a voucher to present to the owner or his representative. You must arrive between 4pm to 7pm. If prior to departure you know that you will be unable to arrive during these hours you must contact the La Bella Toscana Office in Italy or the Freelance Agent with whom you reserved the property. A special arrival time, depending on what is possible for the owner, will be arranged by us which we will confirm to you in writing. If you are delayed during your journey and see that you will be unable to arrive by 7pm you must telephone La Bella Toscana Office in Italy so that we may arrange for you to be met at a later hour or on the following day depending on what is possible for the owner. We are contactable by telephone on arrival days from 8.30am to 12.30pm and from 3.00pm to 8.00pm.
Note: The names of many of our apartments/villas are purely fictitious and may not correspond with the actual property names.

Cleanliness

The property will be consigned to you clean and in good order. On your departure you must leave the property in the same clean and good order in which you found it otherwise the owner is entitled to deduct from your cautionary deposit the cost of restoring the property to its original order. If on arrival you do not find the property in clean and good order you must immediately advise the owner or his representative and telephone La Bella Toscana Office in Italy.

Departure

The property you have rented must be vacated by 9.30am on the day of your departure.

Property availability

If due to exceptional circumstances (eg. fire, flood, etc.) the owner is unable to put the property you have rented at your disposal we will do all that we can to arrange for you to rent a property of equivalent or higher standard at no extra cost. In the event of our not finding an alternative acceptable to you we will cancel the agreement and our responsibilities will finish with the returning of the monies you have paid for renting the property.

Number of persons

Only the number of persons stated on your rental agreement and voucher supplied to you with your arrival documentation may stay in the property. The maximum number of persons who can stay in each property is indicated in the property's web site description and confirmed on your rental agreement; the maximum number cannot be exceeded unless you have our written confirmation of the owner's consent.

Use of swimming pool

The properties which have a swimming pool are indicated in the property's web site description. Your signing of the rental agreement indicates your request to use the pool and you are accordingly authorised to do so by the owner. Your use of the pool is limited to that of yourself and the persons you have declared on your passport form. At all times you and your group must use the pool in a correct manner, according to the rules of the owner, and taking normal safety precautions. The owner cannot accept responsibility for your safety.

Animals

You must advise us if you wish to bring an animal with you. Animals will not be accepted in the property you have rented unless you have our written confirmation of the owner's consent. Some properties have a local charge for accepting animals.

Liability

La Bella Toscana accepts no liability for loss or damage caused by any event which constitutes "force majeure" (eg. wars, riots, natural disasters) or for any accident or loss of property sustained by clients during the period of their rental or for any breakdown in the supply of gas, electricity and water attributable to public utilities.

Complaints

Complaints must be made immediately by telephone or in person to La Bella Toscana Office at Colle di Val d'Elsa in order that we may do all possible to rectify any problem you have. Complaints must be confirmed in writing before the end of your stay. Complaints made after the end of your rental period cannot be taken into consideration.

Dispute

In the event of any dispute the court of law of Siena will have jurisdiction.